Shipping Policy – Hellokart
At Hellokart, we are committed to delivering your customized products safely and on time.
Shipping Locations
Currently, we ship only within India.
Shipping Time
Orders are usually delivered within 3–7 business days after order confirmation.
Customized products may take additional processing time depending on design and manufacturing.
Shipping Charges
- Orders above ₹1000: Free Shipping
- Orders below ₹1000: Shipping charges are calculated based on cart value and location.
Order Processing
Orders are processed only after successful payment confirmation.
Customized products are manufactured after order confirmation, so processing time may vary.
Delays
Delivery may be delayed due to:
- Weather conditions
- Courier partner delays
- Natural disasters
- Government restrictions
Hellokart is not responsible for delays beyond our control.
Incorrect Address
Please ensure your shipping address is correct. Hellokart is not responsible for failed deliveries due to incorrect address details provided by the customer.
For shipping related queries, contact us at:
📧 [email protected]
📞 9118504645
📄 Terms and Conditions
Terms and Conditions – Hellokart
Welcome to Hellokart.com. By accessing or using our website, you agree to be bound by these Terms and Conditions.
Business Information
Hellokart is a Private Limited company operating from Lucknow, Uttar Pradesh, India.
Products
We specialize in customized products made on order. Product images are for representation only. Actual product may slightly differ due to customization and manufacturing process.
Orders
Once an order is placed, it cannot be modified unless processing has not started.
Pricing
All prices are displayed in INR and are inclusive of applicable taxes unless stated otherwise.
Intellectual Property
All website content including logos, images, text, and designs belong to Hellokart and may not be copied without permission.
User Responsibility
You agree not to misuse the website or engage in any illegal activity using our platform.
Limitation of Liability
Hellokart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Lucknow, Uttar Pradesh courts.
📄 Cancellation and Refund Policy
Cancellation and Refund Policy – Hellokart
Since Hellokart deals in customized products made on order, we follow a strict no-return and no-refund policy.
Cancellations
- Orders cannot be cancelled once processing has started.
- Cancellation may be possible only if manufacturing has not begun.
- To request cancellation, contact us immediately after placing the order.
Returns
Returns are not accepted as products are customized.
However, return may be accepted in case of:
- Manufacturing defects
- Wrong product delivered
Return Period
You must inform us within 7 days of delivery with proper photos or videos as proof.
Refunds
If return is approved, refund will be processed to the original payment method within 7–10 business days.
Non-Refundable Situations
Refund will not be provided for:
- Change of mind
- Wrong size selected by customer
- Color variation due to screen difference
- Customized design errors provided by customer
For support:
📧 [email protected]
📞 9118504645
📄 Privacy Policy
Privacy Policy – Hellokart
Hellokart respects your privacy and is committed to protecting your personal information.
Information We Collect
We collect the following data:
- Name
- Email address
- Phone number
- Shipping address
- Payment details (processed securely via Razorpay)
How We Use Your Information
Your data is used to:
- Process orders
- Deliver products
- Provide customer support
- Improve website experience
- Marketing and communication (with consent)
Third-Party Tools
We use:
- Google Analytics
- Facebook Pixel
- WhatsApp Chat
- Razorpay Payment Gateway
These tools may collect anonymous user behavior data for performance and marketing analysis.
Data Protection
We ensure that your data is stored securely and is not sold or shared with unauthorized parties.
Cookies
Our website uses cookies to enhance user experience and analyze traffic.
Your Rights
You may request to update or delete your personal information by contacting us.
Contact Information
For privacy related concerns:
Hellokart Pvt Ltd
Lucknow, Uttar Pradesh, India
📧 [email protected]
📞 9118504645
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